This Pocket Book provides guidance for airports in providing services for people with mobility limitations and disabilities. It is suitable for anyone at management level who wishes to create inclusive and welcoming services for all. It also includes the legal responsibilities regarding disability in the provision of goods and services and facilities.
Note: This pocketbook focuses on airports and not air travel. Airlines are responsible for air travel.
Contents
- Equality law and regulations
- The Civil Aviation Authority (CAA)
- Quality standards
- Hidden disabilities
- What are the current barriers faced by passengers with disabilities?
- Creating inclusive environments
- Making airports accessible for all
- Pre arrival communication, understanding and information
- Arrival, navigation, and flight information
- Assistance
- Security
- Technology
- Airport design
- Staff Training and support
- Tips for Interacting with Persons with Disabilities
Price: £25
